Our phone lines open at 8:00am every morning Monday to Friday for on the day GP appointments. We offer face-to-face, telephone and video consultation appointments. You will be asked for some details by the receptionist handling your call, so they are able to signpost you to the most appropriate healthcare professional. We receive a high volume of calls at this time and calls are automatically placed into a queueing system. Please remain patient and your call will be answered as soon as possible by a member of the reception team.
Please remember one appointment is for one person and one condition only. If you are presenting with multiple problems, please let the receptionist know so they can book an extended appointment for you. If another member of your family also requires medical attention, please make separate appointments.
Alternatively, our eConsult service allows you to send your medical request through to the surgery online, for a GP to triage within 48 to 72 hours.
Sometimes your ailment can be dealt with by another healthcare professional. Our reception team are trained to signpost you to the most appropriate service to ensure you receive the best possible treatment. For more information, please see our health advice page to help you decide whether a GP appointment is necessary.
Evening and Saturday Appointments
With the help of our colleagues at Symphonie PCN (Primary Care Network) we are now able to offer appointments outside of our core hours of 8:00am to 6:30pm.
So you can book an appointment to see a Health Care Professional on Monday to Friday between 6:30pm to 8:00pm at the Wilberforce Health Centre on Storey Street, Hull.
You can also be seen on Saturdays between 9:00am and 5:00pm at the Elliott Chappell Health Centre.
For details please ask at one of our Reception Desks.
HCA / Practice Nurse Appointments
Health Care Assistant and Practice Nurse appointments can be booked up to two weeks in advance by contacting the surgery between 4:00pm and 6:00pm, Monday to Friday.
For online bookings, please ensure you have been invited to book an appointment with a Health Care Assistant or Practice Nurse via a link. Patients who book appointments inappropriately via the online system could have their permission to book reviewed.
Cancellations and Missed Appointments
If you are no longer able to attend an appointment, it is important you inform the surgery so we can offer that appointment to another patient. You can complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text or speak to a receptionist to cancel your appointment.
If you fail to notify the practice that you are unable to attend your appointment or cancel less than 30 minutes prior to your appointment time, it will be recorded as a did not attend (DNA). Patients who persistently fail to attend appointments may be removed from our list and asked to find a new surgery.
Home Visits can only be requested if you are housebound or you are too poorly to attend the surgery. We encourage our patients to come into the surgery, where we have the proper equipment and facilities available but we do appreciate this is not always possible.
If you do need to request a home visit, please contact the surgery before 10:00am. A doctor will then triage your request before visiting, to ensure a home visit is necessary.
If you have recently changed address or have a key code please inform the receptionist so they can check your records are up to date.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
Our text reminder service allows you to receive confirmation and reminders about your appointments. To have this service you will need to have consented to receiving sms reminders from the surgery.