Appointments

Surgeries are held every day Monday – Friday at various times (please ask reception for details)

You must book an appointment to see the doctor, nurse or clinician.  This can now be done online via the link below as well as by telephone, or in person.

You can book an appointment with a doctor on the day you require it, or if you need to pre-arrange your appointment then we will do our very best to accommodate your request. Nurse appointments can be booked up to two weeks in advance.

You should arrive on time and either use the self check-in screen or advise the receptionist of your arrival.

Please remember an appointment is for one person and one condition only. If you have a number of conditions you wish to discuss please let the receptionist know and an extended appointment will be booked. If other members of your family need to be seen please make separate appointments

Telephone Advice

You are able to ask for a doctor to telephone you if you feel your problem can be dealt with without a face-to-face consultation.

Chaperones

If you would like someone else present during an examination we are happy to provide a chaperone. Please make your request when booking to avoid any delays to you your consultation.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

e-Consult

Due to the small number of patients who were using our e-Consult service we regret to advise you that the service has been withdrawn.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced).

Training Practice

We train doctors and teach medical students.

Our trainee doctors are fully qualified and are training to either become GPs like us or simply experiencing a short period in general practice prior to taking up a different speciality.

We also teach medical students from the Hull York Medical School. Our teaching commitments extends to students from year one though to year five.

During consultations with doctors or nurses, students or trainee doctors may be present and we appreciate your support in helping with their training. If for any reason, you feel, you do not wish students or trainee doctors to be present during your consultation, please mention this at the desk to the receptionist or to the doctor or nurse when you enter the room